{"id":3966,"date":"2025-10-18T19:45:16","date_gmt":"2025-10-18T19:45:16","guid":{"rendered":"https:\/\/totalutilidadesltda.shop\/?page_id=3966"},"modified":"2026-04-21T16:18:18","modified_gmt":"2026-04-21T16:18:18","slug":"politicas-de-devolucao-e-trocas","status":"publish","type":"page","link":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/politicas-de-devolucao-e-trocas\/","title":{"rendered":"Politicas de Devolu\u00e7\u00e3o e Trocas"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3966\" class=\"elementor elementor-3966\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30ee84b e-flex e-con-boxed e-con e-parent\" data-id=\"30ee84b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce85644 elementor-widget elementor-widget-heading\" data-id=\"ce85644\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edticas de troca e devolu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3aa9618 elementor-widget elementor-widget-text-editor\" data-id=\"3aa9618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"448\" data-end=\"585\">\ud83d\udd01 <strong data-start=\"487\" data-end=\"539\">Pol\u00edtica de Troca e Devolu\u00e7\u00e3o \u2013 Total Utilidades<\/strong><br data-start=\"539\" data-end=\"542\" \/>\u00daltima atualiza\u00e7\u00e3o: 18 de outubro de 2025<\/p><p data-start=\"587\" data-end=\"775\">Na Total Utilidades, prezamos pela transpar\u00eancia, seguran\u00e7a e satisfa\u00e7\u00e3o dos nossos clientes.<br data-start=\"680\" data-end=\"683\" \/>Esta pol\u00edtica est\u00e1 em conformidade com o C\u00f3digo de Defesa do Consumidor (Lei n\u00ba 8.078\/1990).<\/p><hr data-start=\"777\" data-end=\"780\" \/><h3 data-section-id=\"2ei392\" data-start=\"782\" data-end=\"827\"><span role=\"text\"><strong data-start=\"786\" data-end=\"827\">1. Direito de Arrependimento (7 dias)<\/strong><\/span><\/h3><p data-start=\"828\" data-end=\"989\">Conforme o art. 49 do C\u00f3digo de Defesa do Consumidor, o cliente pode desistir da compra no prazo de at\u00e9 <strong data-start=\"932\" data-end=\"988\">7 (sete) dias corridos ap\u00f3s o recebimento do produto<\/strong>.<\/p><p data-start=\"991\" data-end=\"1006\">Para solicitar:<\/p><ul data-start=\"1008\" data-end=\"1134\"><li data-section-id=\"wb9vl4\" data-start=\"1008\" data-end=\"1064\">Enviar e-mail para <strong data-start=\"1029\" data-end=\"1062\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1031\" data-end=\"1060\">totalutilidadesltda@gmail.com<\/a><\/strong><\/li><li data-section-id=\"1rwnjbw\" data-start=\"1065\" data-end=\"1096\">Informar o n\u00famero do pedido<\/li><li data-section-id=\"1qed1pq\" data-start=\"1097\" data-end=\"1134\">Descrever o motivo da solicita\u00e7\u00e3o<\/li><\/ul><p data-start=\"1136\" data-end=\"1150\"><strong data-start=\"1136\" data-end=\"1150\">Condi\u00e7\u00f5es:<\/strong><\/p><ul data-start=\"1152\" data-end=\"1234\"><li data-section-id=\"bvd37h\" data-start=\"1152\" data-end=\"1171\">Produto sem uso<\/li><li data-section-id=\"1hf7dby\" data-start=\"1172\" data-end=\"1194\">Em perfeito estado<\/li><li data-section-id=\"sfqpu7\" data-start=\"1195\" data-end=\"1234\">Com embalagem original e acess\u00f3rios<\/li><\/ul><p data-start=\"1236\" data-end=\"1305\">Ap\u00f3s o recebimento e an\u00e1lise, o valor ser\u00e1 reembolsado integralmente.<\/p><hr data-start=\"1307\" data-end=\"1310\" \/><h3 data-section-id=\"18fk67g\" data-start=\"1312\" data-end=\"1342\"><span role=\"text\"><strong data-start=\"1316\" data-end=\"1342\">2. Produto com Defeito<\/strong><\/span><\/h3><p data-start=\"1343\" data-end=\"1484\">Caso o produto apresente defeito de fabrica\u00e7\u00e3o, o cliente poder\u00e1 solicitar troca ou devolu\u00e7\u00e3o em at\u00e9 <strong data-start=\"1444\" data-end=\"1483\">30 dias corridos ap\u00f3s o recebimento<\/strong>.<\/p><p data-start=\"1486\" data-end=\"1499\">Procedimento:<\/p><ul data-start=\"1501\" data-end=\"1578\"><li data-section-id=\"1fgfgnq\" data-start=\"1501\" data-end=\"1539\">Enviar e-mail com n\u00famero do pedido<\/li><li data-section-id=\"1xqjsr9\" data-start=\"1540\" data-end=\"1578\">Anexar fotos ou v\u00eddeos do problema<\/li><\/ul><p data-start=\"1580\" data-end=\"1609\">Ap\u00f3s an\u00e1lise, ser\u00e1 oferecido:<\/p><ul data-start=\"1611\" data-end=\"1665\"><li data-section-id=\"pwmw3w\" data-start=\"1611\" data-end=\"1642\">substitui\u00e7\u00e3o do produto; ou<\/li><li data-section-id=\"ivkqv8\" data-start=\"1643\" data-end=\"1665\">reembolso integral<\/li><\/ul><hr data-start=\"1667\" data-end=\"1670\" \/><h3 data-section-id=\"l52sp1\" data-start=\"1672\" data-end=\"1715\"><span role=\"text\"><strong data-start=\"1676\" data-end=\"1715\">3. Troca por Tamanho, Cor ou Modelo<\/strong><\/span><\/h3><p data-start=\"1716\" data-end=\"1792\">Solicita\u00e7\u00f5es podem ser feitas em at\u00e9 <strong data-start=\"1753\" data-end=\"1791\">7 dias corridos ap\u00f3s o recebimento<\/strong>.<\/p><p data-start=\"1794\" data-end=\"1804\">Condi\u00e7\u00f5es:<\/p><ul data-start=\"1806\" data-end=\"1880\"><li data-section-id=\"bvd37h\" data-start=\"1806\" data-end=\"1825\">Produto sem uso<\/li><li data-section-id=\"1t5x5x5\" data-start=\"1826\" data-end=\"1852\">Com embalagem original<\/li><li data-section-id=\"10b1wth\" data-start=\"1853\" data-end=\"1880\">Com todos os acess\u00f3rios<\/li><\/ul><p data-start=\"1882\" data-end=\"2001\">\ud83d\udccc Os custos de envio podem ser de responsabilidade do cliente, exceto em casos de erro no envio ou defeito comprovado.<\/p><hr data-start=\"2003\" data-end=\"2006\" \/><h3 data-section-id=\"cxz0u6\" data-start=\"2008\" data-end=\"2028\"><span role=\"text\"><strong data-start=\"2012\" data-end=\"2028\">4. Reembolso<\/strong><\/span><\/h3><p data-start=\"2029\" data-end=\"2071\">Ap\u00f3s a devolu\u00e7\u00e3o e confer\u00eancia do produto:<\/p><ul data-start=\"2073\" data-end=\"2181\"><li data-section-id=\"1ujh096\" data-start=\"2073\" data-end=\"2128\"><strong data-start=\"2075\" data-end=\"2097\">Cart\u00e3o de cr\u00e9dito:<\/strong> estorno conforme a operadora<\/li><li data-section-id=\"uef0pn\" data-start=\"2129\" data-end=\"2181\"><strong data-start=\"2131\" data-end=\"2149\">Pix ou boleto:<\/strong> reembolso em at\u00e9 5 dias \u00fateis<\/li><\/ul><hr data-start=\"2183\" data-end=\"2186\" \/><h3 data-section-id=\"txr4r4\" data-start=\"2188\" data-end=\"2231\"><span role=\"text\"><strong data-start=\"2192\" data-end=\"2231\">5. Produto com Avaria no Transporte<\/strong><\/span><\/h3><p data-start=\"2232\" data-end=\"2257\">Caso o produto apresente:<\/p><ul data-start=\"2259\" data-end=\"2303\"><li data-section-id=\"p9dbeh\" data-start=\"2259\" data-end=\"2280\">embalagem violada<\/li><li data-section-id=\"31qzxn\" data-start=\"2281\" data-end=\"2303\">produto danificado<\/li><\/ul><p data-start=\"2305\" data-end=\"2318\">Recomendamos:<\/p><ul data-start=\"2320\" data-end=\"2397\"><li data-section-id=\"1tu5pi8\" data-start=\"2320\" data-end=\"2349\">recusar o recebimento; ou<\/li><li data-section-id=\"16ntjd9\" data-start=\"2350\" data-end=\"2397\">entrar em contato em at\u00e9 48 horas com fotos<\/li><\/ul><hr data-start=\"2399\" data-end=\"2402\" \/><h3 data-section-id=\"r9u0t0\" data-start=\"2404\" data-end=\"2431\"><span role=\"text\"><strong data-start=\"2408\" data-end=\"2431\">6. Prazo de An\u00e1lise<\/strong><\/span><\/h3><p data-start=\"2432\" data-end=\"2555\">A an\u00e1lise da solicita\u00e7\u00e3o ser\u00e1 realizada em at\u00e9 <strong data-start=\"2479\" data-end=\"2495\">7 dias \u00fateis<\/strong> ap\u00f3s o recebimento das informa\u00e7\u00f5es ou do produto devolvido.<\/p><hr data-start=\"2557\" data-end=\"2560\" \/><h3 data-section-id=\"1ljo1ma\" data-start=\"2562\" data-end=\"2617\"><span role=\"text\"><strong data-start=\"2566\" data-end=\"2617\">7. Condi\u00e7\u00f5es que Invalidam a Troca ou Devolu\u00e7\u00e3o<\/strong><\/span><\/h3><p data-start=\"2618\" data-end=\"2636\">N\u00e3o ser\u00e3o aceitos:<\/p><ul data-start=\"2638\" data-end=\"2780\"><li data-section-id=\"11ln8yw\" data-start=\"2638\" data-end=\"2677\">produtos com sinais de uso indevido<\/li><li data-section-id=\"1ufxjrb\" data-start=\"2678\" data-end=\"2711\">itens danificados por mau uso<\/li><li data-section-id=\"1eobejb\" data-start=\"2712\" data-end=\"2747\">produtos sem embalagem original<\/li><li data-section-id=\"1wxd4ct\" data-start=\"2748\" data-end=\"2780\">solicita\u00e7\u00f5es fora dos prazos<\/li><\/ul><hr data-start=\"2782\" data-end=\"2785\" \/><h3 data-section-id=\"1xc8ve\" data-start=\"2787\" data-end=\"2812\"><span role=\"text\"><strong data-start=\"2791\" data-end=\"2812\">8. Como Solicitar<\/strong><\/span><\/h3><p data-start=\"2813\" data-end=\"2834\">Envie um e-mail para:<\/p><p data-start=\"2836\" data-end=\"2870\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2839\" data-end=\"2868\">totalutilidadesltda@gmail.com<\/a><\/p><p data-start=\"2872\" data-end=\"2876\">Com:<\/p><ul data-start=\"2878\" data-end=\"2982\"><li data-section-id=\"1fljzia\" data-start=\"2878\" data-end=\"2895\">nome completo<\/li><li data-section-id=\"sz9vxt\" data-start=\"2896\" data-end=\"2916\">n\u00famero do pedido<\/li><li data-section-id=\"1yz285i\" data-start=\"2917\" data-end=\"2942\">motivo da solicita\u00e7\u00e3o<\/li><li data-section-id=\"p8x4wc\" data-start=\"2943\" data-end=\"2982\">fotos ou v\u00eddeos (quando necess\u00e1rio)<\/li><\/ul><hr data-start=\"2984\" data-end=\"2987\" \/><h3 data-section-id=\"2gyr1b\" data-start=\"2989\" data-end=\"3011\"><span role=\"text\"><strong data-start=\"2993\" data-end=\"3011\">9. Atendimento<\/strong><\/span><\/h3><p data-start=\"3012\" data-end=\"3067\">\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3015\" data-end=\"3044\">totalutilidadesltda@gmail.com<\/a><br data-start=\"3044\" data-end=\"3047\" \/>\ud83d\udcde (21) 97550-4947<\/p><hr data-start=\"3069\" data-end=\"3072\" \/><h3 data-section-id=\"19113o3\" data-start=\"3074\" data-end=\"3117\"><span role=\"text\"><strong data-start=\"3078\" data-end=\"3117\">10. Compromisso da Total Utilidades<\/strong><\/span><\/h3><p data-start=\"3118\" data-end=\"3282\">A Total Utilidades trabalha com fornecedores selecionados, nacionais e internacionais, garantindo qualidade, transpar\u00eancia e seguran\u00e7a em todas as etapas da compra.<\/p><p data-start=\"3284\" data-end=\"3380\">Nosso compromisso \u00e9 oferecer uma experi\u00eancia confi\u00e1vel, com respeito aos direitos do consumidor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edticas de troca e devolu\u00e7\u00e3o \ud83d\udd01 Pol\u00edtica de Troca e Devolu\u00e7\u00e3o \u2013 Total Utilidades\u00daltima atualiza\u00e7\u00e3o: 18 de outubro de 2025 Na Total Utilidades, prezamos pela transpar\u00eancia, seguran\u00e7a e satisfa\u00e7\u00e3o dos nossos clientes.Esta pol\u00edtica est\u00e1 em conformidade com o C\u00f3digo de Defesa do Consumidor (Lei n\u00ba 8.078\/1990). 1. Direito de Arrependimento (7 dias) Conforme o art. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-3966","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/pages\/3966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/comments?post=3966"}],"version-history":[{"count":16,"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/pages\/3966\/revisions"}],"predecessor-version":[{"id":13525,"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/pages\/3966\/revisions\/13525"}],"wp:attachment":[{"href":"https:\/\/totalutilidadesltda.shop\/total-utilidades\/wp-json\/wp\/v2\/media?parent=3966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}